Information note on the processing of personal data and cookies

Last updated: April 2024

We respect your concerns about the protection of your privacy and personal data. This Privacy Notice and Cookies (the “Notice”) sets out what information is collected and how your personal data is processed. The terms “we”, “us” and “our” refer to the data controllers as identified below.

Modification of the Note

We may occasionally modify this Note by publishing a new version on the Site. We therefore invite you to consult it regularly.

You will be informed of any substantial modification, either by means of a banner on the Site summarizing the main modifications made, or by email.

For any questions relating to the processing of your personal data, you can contact us:

by post, to the address: “Champagne Balincourt SAS”, 14 rue basse de Compertrix, 51000 Châlons-en-Champagne, France; or by email (by clicking on this link).

WHAT ARE THE ROLES AND RESPONSIBILITIES OF OUR COMPANIES WITH REGARD TO THE PROCESSING OF YOUR PERSONAL DATA?

The processing of personal data carried out on this website champagnebalincourt.com (the “Site”) is carried out, as data controllers within the meaning of the General Data Protection Regulation of April 27, 2016 (“GDPR”), by:

Champagne Balincourt, whose head office is located in France, 4 rue basse de Compertrix, 51000 Châlons-en-Champagne, FRANCE, registered under number 892860214 RCS Châlons-en-Champagne

Finally, and in the cases mentioned below, some of our partners, such as social networks, may have the status of independent data controller: we invite you to consult their Personal Data Charter, for example:

Instagram (by clicking on this link)

META (by clicking on this link)

Google (by clicking on this link)

WHAT DATA DO WE COLLECT?

We collect three types of personal data about you, and to achieve the purposes described below in the section “For what purposes do we use your data and on what legal basis?” of this notice.

Data you provide to us directly

Identification data which are your title, place of residence, date of birth, first name, last name, title, telephone number and email address;

Data concerning your reservations (reservation history), and your preferences and interests;

Personal data that you may voluntarily include in messages you may send to us.

Data we collect automatically

Connection data, and in particular information concerning your terminal - computer, tablet or smartphone - with which you connect, as well as your use of the Site (such as the operating system of your terminal, the type of browser you use, the use or not of a proxy, the location of the terminal deduced from your IP address, access times, pages visited, and the link that allowed you to access our Site). See also the Cookies section below.

Data we collect from third parties

Identification data provided by one of your contacts: you participate in a game on our Site and you wish to invite friends to play as well: In this context, you agree to inform these third parties of the content included in the Note.

Data communicated by social networks: this is information communicated to us by social networks, and in particular the fact that you use said networks and your associated advertising identifiers, which you use via our Site. In particular, when you share your experience concerning Champagne Balincourt with other customers, you use a social network and you communicate information about yourself to this social network and to us. These communications are governed by the personal data protection policies of these social networks to which we refer you.

Data communicated by partners: this is information communicated to us by third-party partners with whom you have been in contact and whom you have authorized to share personal data concerning you with us for the purposes of commercial prospecting or advertising targeting.

PROTECTION OF PERSONS UNDER LEGAL DRINKING AGE

Access to the Site is governed by the General Conditions and we do not intentionally collect any personal data relating to persons who have not reached the legal age of consumption and/or purchase of alcohol according to the legislation in force in their place of residence; unless required or permitted by law. You must be of legal age of consumption and/or purchase of alcohol according to the legislation in force in your place of residence to carry out transactions on our Websites or applications. By carrying out these transactions, you guarantee that you are of the required age and are fully able to enter into and be legally bound by such transactions.

However, if you believe that we may process the personal data of persons under the legal drinking and/or purchasing age, please let us know; we will delete this information if necessary.

FOR WHAT PURPOSES DO WE USE YOUR DATA? ON WHAT LEGAL BASIS? AND HOW LONG DO WE KEEP YOUR DATA?

We collect and process your personal data for the purposes and based on the legal bases listed below.

In general, your personal data is kept only for the period necessary for the purpose for which it was collected (see table below) unless you request its deletion or revoke your consent, when the processing is based on it.

Purpose of processing

Reasons making it necessary for our services to process your data (legal bases)

Data retention periods

Restriction of access to the site and/or newsletters to an audience of legal drinking age.

Legal obligation for us

Conservation during the duration of the connection to the Site

Reservation management

Your data is processed for the purposes of:

(i) fulfillment of your reservations

(ii) collection of commercial statistics for the purpose of managing the performance and activity of Champagne Balincourt and carrying out segmentation for prospecting purposes.

(i) Execution of a contract (terms of use) between Champagne Balincourt and you

(ii) Our legitimate interest to improve our services.

For the completion of your reservations: until the end of the reservation.

Management of customer and prospect relations Champagne Balincourt via social networks

Your data is processed for the purposes

(i) moderation of our social media pages; and

(ii) customer relationship management via social networks including the brand image of Champagne Balincourt

(iii) to show you targeted ads and find other people like you on social networks.

(i) and (ii) Our legitimate interest (management of customer and prospect relationships and its brand image)

(iii) Consent

3 years from your last contact with us

Sending communications about products, services, offers, promotions, benefits and events and information that may be of interest to you.

We collect and process your personal data in order to manage and dynamically animate our commercial relationship, to enhance our corporate image and to make you aware of our products and services.

Consent to receive our communications electronically in accordance with article L.34-5 of the French Postal and Electronic Communications Code (If you wish to change your choices, simply contact us).

Consent when you indicate your email to receive our newsletter in the field indicated for this purpose on our website

Legitimate interest to develop our business relationship with you.

Until unsubscribed by using the unsubscribe links provided for this purpose in the communications; or

3 years after your last interaction with a communication we sent to you.

Organization of Competition

We process your data

(i) for the purposes of the Champagne Balincourt competition, in particular its organization, the taking into account of your participation and for the sending of prizes where applicable.

(ii) to send you our electronic communications and/or share certain information with our commercial partners for commercial prospecting purposes.

(i) Execution of a contract for the management of the competition.

(ii) Consent to receive commercial prospecting from Champagne Balincourt and/or Champagne Balincourt’s partner.

(i) For the duration of the competition and, where applicable, for the duration necessary to provide the prizes

(ii) by using the unsubscribe links provided for this purpose in the newsletters; or 3 years after your last interaction with an email that we sent to you.

Site Security Organization

You can generally browse the Site without having to provide us with any data that would allow us to identify you. However, information about your browsing is automatically collected (see the section "Information that we collect automatically") in order to ensure the security of the Site

Legitimate interest for the proper functioning of the Site, its optimization and its security.

Data retention for the duration of security and integrity operations, which may vary depending on the operations performed (from 3 to 6 months)

Conducting consumer surveys

These are satisfaction surveys concerning our products and services.

Legitimate interest to improve our products and services

Consent for Internet users in Germany, Italy, Spain and Australia, where consent is required

For the duration of the satisfaction survey and for 3 years following the survey.

Response to your requests via our forms on the site

Respond to your questions sent via the “Contact Us” form or other similar forms;

Legitimate interest in responding to requests addressed to us.

Duration of processing of your request, then archiving for a period of up to three (3) years from the resolution of the request

Dispute and litigation management

Legitimate interest to defend our interests in court and prepare our defense in contentious proceedings.

Duration of the claim then conservation within the limit of the rules applicable in terms of limitation from its date of resolution.

And/or, in the event of legal action: retention of data for the duration of the procedure until the complete execution of the judicial decision or the settlement protocol

Compliance with applicable laws, court orders, other legal processes or the requirements of any authority.

Legal obligation concerning us

For the duration provided for by the applicable law or the relevant court or administrative decision.

When we ask you to provide us with personal data, we make it clear whether providing it is mandatory or optional and of the consequences if you do not provide it (for example, that we will not be able to process your request).

Where processing is based on our legitimate interest we will ensure that we take into account any potential impact that the use of your data may have on you. If we believe that your interest or fundamental rights and freedoms override our legitimate interest, then we will not use your personal data on this basis and we will ask you for specific consent.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We share data when necessary;

1. With our affiliated companies of the MEYBLUM & Fils group i) to improve your experience by offering you adapted content, personalized offers and services as well as communications that better match your expectations and ii) so that they know your preferences and purchase history of our products and services in order to also improve their visibility, accessibility and performance.

Subject to your consent, data relating to purchases you have made with us over the past three years will be transmitted within our group. Thus, all data relating to your purchases made within our House and within the other Houses of the group, to which you have also given your consent, will be reconciled. Based on this analysis, we will receive additional information from our group concerning your purchasing habits and preferences.

2. With service providers to ensure the management of the Site and that of your reservations.

As part of the use of the website, some of your information is transmitted to our service providers and subcontractors involved in ensuring the management of the Site and that of your reservations to the extent necessary for their intervention.

For example :

Your login details and information when you register on the Site are hosted by our host;

Your data provided for the reservation are transmitted to the reservation service partners.

3. With partners so that they can send you personalized offers, but this is subject to your consent.

Certain data is shared in accordance with your consent with our commercial partners who may thus send you information on their products and services.

4. With our advice, our service providers specializing in recovery, to enable us to ensure in particular the recovery of our debts, the management of disputes, prevention of non-payment and litigation.

We are also required to share data about you with our external advisors in the event of a dispute (law firm), with third parties, such as debt collection companies.

5. With social networks

When you use the social buttons, data relating to your identification is automatically communicated to these social networks. You also have the possibility to share on social networks certain information or content present on our Site. This use is governed by the conditions of use of said social network which we invite you to consult directly on their site.

6. With potential purchasers of our assets

Data may also be shared with the final or potential purchaser or recipient of all or part of our business or assets, in particular in the event of a sale or reorganization (whatever the form).

7. With the judicial and administrative authorities

Data may also be shared with any authorities, jurisdiction, administrative body or any other authorized third party, when the communication of personal data is required by law, a regulatory provision or a court decision or if this communication is necessary to ensure the protection and defense of our rights.

HOW DO WE MANAGE DATA TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA?

Given the presence of Champagne Balincourt in many countries around the world, some of your data may be collected, accessible or stored outside your country of residence.

We may transfer personal data to countries outside the European Economic Area (“EEA”), including to countries which have different data protection standards to those which apply in the EEA.

In accordance with Art. 46.2(c) of the GDPR, any transfer of your personal data outside the EEA will be carried out subject to appropriate safeguards in accordance with applicable data protection regulations.

WHAT ARE YOUR RIGHTS AND HOW TO EXERCISE THEM?

ACCESS AND COPY

You have a right to access and communicate your personal data.

You may, within the limits provided by law, exercise your right to portability allowing you to recover in an interoperable format the personal data that you have communicated to us.

If you are unable to access your account or to access other data, please contact us as set out in the Contact Us section below.

OBTAIN CORRECTION OF INACCURATE PERSONAL DATA

You also have the right to request the correction of personal data concerning you that are incorrect and the limitation of their processing for the time of their correction. You also have the right, depending on the nature of the processing, to request that the personal data in our possession be completed.

If you cannot access your account or if the data you wish to correct cannot be corrected through your account access, contact us as set out in the Contact Us section below.

WITHDRAW YOUR CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA

Where the processing of your personal data is based on your consent (such as newsletter subscription, use of cookies and similar technologies on this Site), you have the right to withdraw your consent at any time.

This right is exercised by modifying your options regarding commercial prospecting and subscriptions to our newsletters, as well as by withdrawing your consent to the placement of cookies by following this link.

If you cannot withdraw your consent, please contact us as set out in the Contact Us section below.

OBTAIN THE ERASURE OF YOUR PERSONAL DATA

You can also request the erasure of your personal data in the following cases:

You consider that the processing of your data is no longer necessary with regard to the services subscribed to or your use of the Site, or the achievement of the purposes referred to in this policy or that their retention is contrary to the law;

You have withdrawn your consent to the processing of your data;

You object to the processing of your personal data for reasons relating to your personal situation;

You object to the use of your data for commercial prospecting purposes;

Your data was collected online while you were a minor.

Alternatively, within the limits provided by law, you may request the limitation of the processing of your personal data.

Please note that notwithstanding the exercise of your right to erasure or restriction, we may retain certain personal data about you where the law requires or authorises us to do so, where we have a legitimate reason to do so (for example to enable us to justify the performance of a contract), for the exercise or defence of legal claims or where the exercise of this right infringes the right to freedom of expression and information.

YOUR RIGHTS REGARDING AUTOMATED DECISIONS BASED EXCLUSIVELY ON AUTOMATED PROCESSING

You have the right at any time to obtain human intervention, to provide your observations and to contest the decision by contacting Customer Service in accordance with the procedures indicated in the How to contact us section below.

DEFINE GENERAL OR SPECIFIC GUIDELINES RELATING TO THE RETENTION, DELETION AND COMMUNICATION OF YOUR PERSONAL DATA AFTER YOUR DEATH.

You have the right to define general or specific guidelines relating to the retention, deletion and communication of your personal data after your death; these guidelines are general or specific.

HOW TO CONTACT US?

You have the right to obtain clear, transparent and comprehensible information about how we use your personal data and your rights.

For any questions, you can contact the Champagne Balincourt data protection officer at the following address:

by post, to the address: “Champagne Balincourt”, 14 rue basse de Compertrix, 51000 Châlons-en-Champagne, France; or

by email (by clicking on this link)

Please note that in order to respond to your request, we may ask you to provide us with proof of identity. We may also ask you to provide us with additional information or supporting documents.

You also have the right to seize:

the National Commission for Information Technology and Civil Liberties (CNIL), 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07, for any complaint relating to the way in which we collect and process your Data;

any other personal data protection authority. The list of authorities is available here.

COOKIES CHARTER

COOKIES – WHAT ARE THEY?

A “cookie” is a piece of information, such as a tag, that is stored on your computer, tablet or phone when you visit a website. It can help identify your device – such as your computer, tablet or phone – each time you visit a website.

Most websites use cookies and this is the case for our Site.

WHAT ARE COOKIES USED FOR?

We use cookies and other data stored on your device to:

To provide you with a better browsing experience on the Site (in particular by displaying personalized editorial content based on what you have previously viewed). ;

Allow you to set your preferences (choice of country and language);

Protect your security and fight against fraud;

Measure and improve the services offered on the Site;

Collaborate with our partners and evaluate our marketing actions.

WHAT INFORMATION DOES COOKIES COVER?

A cookie will mainly contain:

The name of the website it comes from,

How long the cookie will be stored on your device,

A unique number – usually assigned randomly.

COOKIES WE USE ON THE SITE

We use the following categories of cookies on the Site:

Category 1: Strictly necessary cookies exempt from consent (legal basis: our legitimate interest - art. 6 (1) (f) of the GDPR): These cookies are essential to enable you to navigate the Site and benefit from its features. Without these cookies, services you have asked for, such as remembering your login details, cannot be provided.

Category 2: Performance cookies (legal basis: your prior consent - art. 6 (1) (a) of the GDPR): These cookies collect anonymous information on how people navigate the Site. The data stored via these cookies does not record any data that could identify a specific person.

Category 3: Functionality cookies (legal basis: your prior consent - art. 6 (1) (a) of the GDPR): These cookies make it possible to remember your choices such as the location from which you connected, your language preferences, your search criteria for products or services. This information can be used to offer you a more personalized experience and more relevant to your expectations. The information collected via these cookies may be anonymized and does not allow your browsing to be tracked on other websites.

Category 4: Targeting and advertising cookies (legal basis: your prior consent - art. 6 (1) (a) of the GDPR): These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and measure the effectiveness of an advertising campaign. These cookies are usually placed by third-party advertising networks. They remember the websites that you visit and this information is shared with third parties such as advertisers. As an example, we use third-party cookies to provide you with personalized ads when you visit other websites.

Category 5: Social media cookies: These cookies allow you to share content from the Site on social media. These cookies are not controlled by Champagne Balincourt. We invite you to consult the personal data and cookie charters of the social media concerned to learn more about how their cookies work.

Cookies that are not exempt from consent are called “optional cookies”.

You can access the list of cookies we use and manage your consents by clicking on our Cookie management tool. We use our Cookies but also Cookies installed by third parties (our partners). You can access the list of entities and partners that place cookies on our Site by clicking on our Cookie management tool.

HOW LONG ARE COOKIES STORED ON MY DEVICE?

Session cookies are stored on your device only for the duration of your internet session. They are not stored on your hard drive. They are generally used to track the pages you visit so that we can provide you with a more personalized experience during your visit to the Site.

Persistent cookies are stored on your device's hard drive until you delete them or they reach their expiry date. These cookies may, for example, be used to remember your preferences when you use the Site. The lifespan of these cookies will not exceed thirteen (13) months from their deposit on the terminal.

We remind you that, with regard to "optional cookies", you have the option to change your preferences and withdraw your consent at any time by clicking here.

WHAT CAN I DO TO MANAGE COOKIES STORED ON MY DEVICE?

You can accept or refuse optional cookies, by cookie category, using our Cookie Settings.

WHAT HAPPENS IF I DON'T ACCEPT COOKIES?

If you refuse optional cookies, you may not benefit from optimal navigation on the Site.